Twickenham Stadium

Seating an impressive 82,000 spectators, Twickenham is the largest dedicated rugby union venue in the world. Home to English Rugby, this National Stadium is held in high regards and offers excellent access by road, air, train and foot. It is a versatile venue and in addition of the Club, National and International sporting events, it also opened its doors to some of the finest musical talents such as the U2, Bon Jovi, The Rolling Stones, The Police, Genesis, Eminem and Lady Gaga.

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Service summary

International events are held at Twickenham Stadium throughout the year and capacity crowds of 80,000 plus are commonplace. We play a vital role in the safe arrival and departure of visitors to the stadium for every major event, providing a significant contribution to pre-event planning and operational refinement. The successful delivery of each operation is a result of continuous improvement made by each contributing service, and is reviewed before each fixture, dependent on various factors such as changing capacities, profiles, inclement weather, etc.

The aim is for crowd control and traffic operations to work in unison, to balance the needs and flows of both thoroughfare and venue traffic using conflicting road network routes, whilst maximising the car park spaces available. We are an active leader within the Police-accredited “Community Safety Accreditation Scheme” (CSAS), and our highly trained operatives manage and oversee the full control of pedestrians within the Twickenham footprint, performing a valuable role in the safety and experience of visitors to this iconic venue.

We also supply additional staff in reserve for each fixture, providing a contingency for absences and/or relief cover for staff breaks. These members of staff are trained in a variety of disciplines, providing Twickenham’s Operation Control with a flexible resource, if required.

We have been providing car park management services to Twickenham Stadium since 2004. Our service provision has evolved over time and, as well as managing the RFU and Harlequins car parks, now includes operating road closures, managing pedestrian routes, A316 crossing points, and external Twickenham Station queuing. We also manage non-event day parking enforcement for the Twickenham Stadium car parks.